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ASP FAQ Tutorials :: Classic ASP 1.0 :: General Topics :: What is Event ID 36, and how can I get IIS running again?
What is Event ID 36, and how can I get IIS running again?
Many people have discovered Event ID 36 in their Event Log, and associate it with a time where their web server stopped serving ASP content (HTML continues to serve fine). This is usually associated with a failure with an error number of 80004002, 8002801c or 80040154. This particular error is often associated with the message "No Such Interface Supported"... which is a bit ambiguous, to say the least. It can also be "The server failed to load application '/LM/W3SVC/1/Root'" or "The specified metadata was not found." Here are the various solutions that have worked for different people with this error, from conservative to aggressive:
- Issue an IISRESET() call, which will restart the IIS-related services.
- Check that IIS' Application Mappings for ASP are intact, under IIS' Home Directory / Configuration interface.
- Move the Application from high to medium to low application protection, re-testing your ASP pages each time.
- Re-synchronize your IWAM account by running C:\inetpub\Adminscripts\synciwam.vbs (see KB #255770 for more info).
- If the message preceding the Event ID 36 error looks like the following, see KB #327153:
Source: DCOM
Event ID: 10010
User: NT AUTHORITY\SYSTEM - Remove the Application and re-create it.
- Stop IIS, run the following commands, then restart IIS:
regsvr32 c:\winnt\system32\oleaut32.dll
regsvr32 c:\winnt\system32\inetsrv\asp.dll - Reinstall the distributed transaction coordinator from C:\WINNT\system32\dtcsetup.exe
- Apply the latest service pack and relevant security fixes (see Article #2151), and the latest MDAC (MDAC Download Page).
- If you have Crystal Reports 8 installed, uninstall IIS 5.0 from Add/Remove Programs, install the Seagate fix, reinstall IIS 5.0, and reboot.
- A helpful poster suggested this fix. In Regedit, open the registry key HKEY_CLASSES_ROOT\CLSID\{00020420-0000-0000-C000-000000000046}\InprocServer32, and make sure the (Default) value contains "oleaut32.dll".
- If none of the above has helped, see the following KB articles for potential fixes: KB #297519, KB #271071, KB #257267, KB #238665, and KB #195956
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